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Effective Date: 21 Jan 2011 · Last Updated: 16 June 2026

If something isn’t working as it should, we want to know — and we’ll work to put it right quickly and fairly.

What you can report

  • A bug or fault on a website or system we built
  • A problem with a service, delivery, or report
  • A billing or payment concern
  • A security or privacy concern
  • Any other complaints about our service

How to report it

Email support@adsonline360.com or billing@adsonline360.com for payment issues with:

  1. Your name and business name
  2. The service or order it relates to
  3. A clear description of the issue (screenshots or links help)
  4. The result you’d like

You can also message us on WhatsApp at +91 98313 82441 or use the contact form on our website.

What happens next

  • Acknowledgement: within 1-2 business days.
  • Investigation & update: we’ll review and respond with a resolution or next steps, typically within 3–5 business days.
  • Resolution: We’ll keep you informed until the issue is closed.

A fair-resolution request

Please raise any concerns with us first and give us a reasonable chance to fix it before escalating or initiating a payment dispute. Almost everything can be resolved quickly with a direct conversation.

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